Process Evaluation of the Intensive Wellness Program

The Intensive Wellness Program (IWP) is an enhanced primary care program designed specifically to serve Medicaid patients who are at the greatest risk of repetitive, high cost utilization of medical care. In addition to primary care and behavioral health services, the IWP provides: (1) comprehensive multidisciplinary assessment; (2) community outreach; and (3) intensive patient tracking and case management. EDC will carry out a process evaluation to describe the core elements of the IWP and patient perceptions about the program. The process evaluation will draw on program and patient records as well as in-depth interviews with IWP patients. A summary of the findings from the process evaluation will be useful to the IWP program planners to help them to improve the provider training and program implementation. Additionally, the process data will help to describe and explain the impact of the IWP on the care of Medicaid patients from the perspective of the patients.